Shipping Policy

At Nordwood Atelier, we aim to provide a smooth and reliable shipping experience for all our customers worldwide.

1. Company Information

Registered Company Name: Averon
Webshop/Brand Name: Nordwood Atelier
Chamber of Commerce (KvK): 84894652
Registered Address: Gijsinglaan 540, 3026BK Rotterdam, Netherlands
Email: info@nordwood-atelier.com

2. Order Processing Time

  • Orders are processed within 24–48 hours (business days only)
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive a confirmation email once your order has been processed and shipped

3. Shipping Times

Estimated delivery times:

  • Europe: 5–7 working days
  • International (outside Europe): 5–10 working days (depending on destination)

Please note:

  • Delivery times are estimates and may vary due to external factors
  • Delays may occur during peak seasons or due to customs processing

4. Shipping Costs

  • Shipping costs are calculated at checkout unless stated otherwise
  • We may offer free shipping promotions from time to time

5. International Shipping

We ship worldwide.

For international orders:

  • Customs duties, taxes, and import fees may apply
  • These charges are the responsibility of the customer
  • We are not responsible for delays caused by customs authorities

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email
  • You can use this tracking number to monitor your shipment

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If you notice an error, contact us immediately at info@nordwood-atelier.com

8. Lost or Delayed Shipments

If your order is significantly delayed or appears lost:

9. Contact Information

If you have any questions about shipping, please contact us:

Email: info@nordwood-atelier.com
Address: Gijsinglaan 540, 3026BK Rotterdam, Netherlands

We appreciate your trust in Nordwood Atelier and strive to deliver your order as quickly and safely as possible.